FAQ

How does it work?

1) JOIN:  Purchase your membership and unlock all the special Supperclub discounts.  

2) BOOK:  From the  5-Star Discounts section, choose the deal you want and complete your booking in a couple clicks.  **You must be logged in to see the booking calendar**  

3) ENJOY:  Show up and enjoy.  When you are presented with the bill, you will notice you are only charged a portion of the normal price.  This is the exclusive Supperclub pricing.  No discussions, no vouchers, no codes.  Simple and sophisticated.

 CLICK HERE for a short video explainer

Why should I book using Supperclub?
  1. Most of the offers you will not be able to find anywhere else
  2. Every booking you make on Supperclub enters you in the monthly draw for a FREE experience (usually a brunch or pool & beach access worth over AED 150).
  3. You don’t have to spend time on the phone waiting or repeating yourself to make a reservation.  Just book in a 3 clicks on Supperclub instead.
What is COMPLIMYSTERY?

COMPLIMYSTERY is a Supperclub coined term for mystery bookings that will receive a complimentary experience for 2 people!  Every month, one lucky person that has completed a paid booking on Supperclub will receive a complimentary dinner for 2 people!  Click here for more information.

I joined...now what?
  1. Login here
  2. Check your offers here
  3. Complete you booking from the calender under the offer of your choice

Remember, you can book for unlimited guests and everybody in your booking gets the same discount!

You can even book just for your freinds!

I am a KIDZAPP user, what special benefits do I get?

KIDZAPP users get unlimited access to selected Supperclub offers without paying a membership fee.  You will only pay per offer that you would like to book and you can book it directly from the KIDZAPP application.  You may book as much as you want and bring along as many guests as you would like.   Everybody in your party will receive the indicated discount and you simply pay the discounted Supperclub price at the venue.

    What is the booking fee?

    The booking fee entitles you to receive the Supperclub discount and is there to avoid last minute cancellations, which become extremely inconvenient to our hotel partners as they reserve the spot just for Supperclub members.  

    If you need to reschedule your booking, you can do that without incurring another booking fee by contacting the venue directly or email reservations@supperclubme.com with your new date

    If the venue is unable to accept your booking and you do not want to reschedule for another date, you will receive a refund of your booking fee in the form of booking credit.

    How can I avoid the booking fee?

    If you are an avid Supperclub member and make at least 2 bookings per month, you may want to consider upgrading to the Platinum membership here where you will receive AED 1000 in booking credit.

    What makes Supperclub different?
    • We only partner with 5-star, premium restaurants, spas and hotels.
    • Most of our partner rates are exclusive to Supperclub and cannot be found elsewhere.
    • Members have access to unlimited discounts all year.  Want to go the same brunch every weekend and pay half price with Supperclub?  Great.  Please do that.
    • All guests accompanying a member receive the same Supperclub discount.  Bring your friends and neighbors, everybody is getting the Supperclub price!
    • Members have no card to carry, no code to type, no voucher to present.  Once you make a booking from your Supperclub account, the venue is expecting you and knows to charge you the special Supperclub discounted price.

     

    How many bookings can I make? How many guests per booking? Any limitations on discounts per booking?

    How many bookings can I make?

    Unlimited.  Your membership gives you full access to make as many reservations as often as you would like.  

     

    How many guests in my booking will get the Supperclub discount?

    ALL guests accompanying a Supperclub member in the same reservation get the same discount!  

     

    How many guests can I book for at once?

    Most Supperclub offers allow for unlimited guests in the same booking and others have a maximum of 8 or 10 people per booking.  If you have a large gathering and want to double check the venue can accomodate you before booking, email us at reservations@supperclubme.com  We will let you know if your venue can accept your large booking at the Supperclub price or we may give you some alternative venues.

    Do I have to book on Supperclub to get the discount? Can I book directly with the venue?

    The only way to get the Supperclub discount is by booking on Supperclub.  Once you book, the venue receives an email with your contact information and that verifies you as a Supperclub member entitled to the discount.

    How do you book on Supperclub?

    1. Login here
    2. Check your offers here
    3. Complete you booking from the calender under the offer of your choice

    Not a member yet?  Join here

     

    If you do show up without having pre-booked on Supperclub, you will be requested to log into your Supperclub account on the spot and complete a booking.  This is how the Supperclub partner will verify you are a member.

    Will my membership automatically renew?

    Your membership will automatically renew if you have opted to save your credit card details,  You will also receive an email with a reminder of your upcoming renewal.

    If you wish to cancel your subscription, you can do that from your dashboard.  Keep in mind membership fees are non-refundable once charged.

    Alternatively, if you would like to make the most of your membership, contact reservations@supperclubme.com for some ideas of where to book some great offers or check here.

    When will my membership expire?

    Your membership is valid from the date you sign up plus the total months included in your membership. 

    For example, if you join with the 6 month membership on March 13, you will have access until September 13th of that same year.

    Am I guaranteed the booking date that I choose?

    Once you make a booking, in most cases the Supperclub partner venue will usually call or email you to re-confirm your reservation details.  In rare cases, if your selected date is fully booked, the venue with notify you and your can choose another date directly with them.  

     

    How do I cancel or change my reservation?

    To reschedule your booking, you can contact the venue directly or email reservations@supperclubme.com with your new date.

    For any cancellations, the booking fee paid will be returned to the members account as booking credit to be used towards the next booking.

    Why can't I make a booking for some offers? Are there blackout days?

    Once you become a member, you will see the booking calenders for each offer and you can make as many reservations as you would like.

    If you can see the calender but certain dates are blocked out, that is simply because the offer is unavailable for booking on those days.  If you think the calender booking options are incorrect for any offer, please let us know at reservations@supperclubme.com and we will double check it for you.

     

    We do our best to ensure most offers are valid all the time, excluding public holidays.

    Do you have an affiliate program?

    Yes.  You will earn 30AED for every 12 month membership purchase and 20AED for every 6 month memberhip purchased using your unique referral link.  Not applicable to purchases using promo codes.  Payouts are applicable on paid full price memberships.

    There is no limit on your earnings from affiliate sales.  You may earn as much or as frequently as you would like.  For more information about the affiliate program, check here.

    Need Help? Contact Us

    For questions about becoming a member or general inquiries email support@supperclubme.com

    For help with bookings, email reservations@supperclubme.com

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