FAQ

How does it work?

1) JOIN:  Purchase your annual membership for just AED185 per year and unlock all the special Supperclub discounts.  

2) BOOK:  From the  5-Star Discounts section, choose the deal you want and complete your booking in a couple clicks.  **You must be logged in to see the booking calendar**  

3) ENJOY:  Show up and enjoy.  When you are presented with the bill, you will notice you are only charged a portion of the normal price.  This is the exclusive Supperclub pricing.  No discussions, no vouchers, no codes.  Simple and sophisticated.

 

What makes Supperclub different?
  • We only partner with 5-star, premium restaurants, spas and hotels.
  • Most of our partner rates are exclusive to Supperclub and cannot be found elsewhere.
  • Members have access to unlimited discounts all year.  Want to go the same brunch every weekend and pay half price with Supperclub?  Great.  Please do that.
  • All guests accompanying a member receive the same Supperclub discount.  Bring your friends and neighbors, everybody is getting the Supperclub price!
  • Members have no card to carry, no code to type, no voucher to present.  Once you make a booking from your Supperclub account, the venue is expecting you and knows to charge you the special Supperclub discounted price.

 

I am a FAB cardholder, what special benefits do I get?

From February 1-April 30th 2020, FAB Cardholders get unlimited access to selected Supperclub offers.  You may book as much as you want and bring along as many guests as you would like.  Everybody in your party will receive the indicated discount and you simply pay with your FAB card at the venue.

To access your offers, you must click the link that is sent to you by FAB either by sms or email.  

BONUS BRUNCHES! 

  • FAB cardholders that complete any 3 bookings between February 1-April 30th 2020 will receive a Complementary Brunch for 2 people.   
  • “Completed” booking means that it was 1) booked from the link sent by FAB and 2) Paid for with the FAB card.   
  • Complementary Brunch for 2 will be at a specific Supperclub partner restaurant and the recipient will be notified of the venue via email on May 1st 2020.
I joined...now what?

Check out the deals (click on ‘5-Star Discounts’ from the menu above) and book.   Want to invite some freinds along?  Go for it (they all get the same discount simply because they are joining you!) 

When you are ready, make a booking on the calender for that particular promotion.  ***You must be logged in to see the calender ***

Enjoy your 5-star experience and repeat.

Do I have to make a reservation in order to get the Supperclub discount?

Yes, by making a booking through Supperclub, the venue receives confirmation that you are a Supperclub member and they will give you the discounted Supperclub price.  

If you do show up without having pre-booked, you will be requested to log into your Supperclub account on the spot and complete a booking.  This is how the Supperclub partner will verify you are a member.

How many people can I book for in the same reservation?

It depends on the venue.  Many of them allow for unlimited guests in the same booking and others have a maximum of 8 or 10 people per booking.  If you have a large gathering and want to double check the venue can accomidate you before booking, email us at reservations@supperclubme.com  We will let you know if your venue can accept your large booking at the Supperclub price or we may give you some alternative venues.

If a member brings guests, do they all get the Supperclub discount?

Yes!  All guests accompanying a Supperclub member in the same reservation get the same discount!  

Seriously?  Yes, seriously.

Can I book directly with the venue?

You can call the venue directly and make a normal booking, but the only way to get the Supperclub discount is logging into your account and placing the reservation from the Supperclub calender (Just check the 5-Star Discount section and make sure you are logged in to the see the booking calender).

Even if you show up at the venue without booking on Supperclub, you can still log in to your account on the spot and complete the booking to get the discount while you are there.  

Will my membership automatically renew?

No, we do not save your credit card info.

How many reservations can be made?

Unlimited.  Your annual membership gives you full access to make as many reservations as often as you would like throughout the entire year.  You may reserve for your self and your guests for any Supperclub offer anytime.  All your guests joining you for the experience will receive the same Supperclub discount as well!

    To see the full list of 5-star offers, click here.

    How do I cancel or change my reservation?

    If you need to change the date or the number of people in your booking , please submit a new booking from Supperclub and mention in the ‘Special Request’ field that it is an update to the previous booking.

    If you need to cancel your booking, please simply email us at reservations@supperclubme.com.

     

    Am I guaranteed the booking date that I choose?

    Once you make a booking, in most cases the Supperclub partner venue will usually call or email you to re-confirm your reservation details.  In rare cases, if your selected date is fully booked, the venue with notify you and your can choose another date directly with them.  

     

    Why can't I make a booking for some offers?

    Once you become a member, you will see the booking calenders for each offer and you can make as many reservations as you would like.

    If you can see the calender but certain dates are blocked out, that is simply because the offer is unavailable for booking on those days.  If you think the calender booking options are incorrect for any offer, please let us know at reservations@supperclubme.com and we will double check it for you.

    Are there blackout days?

    We do our best to ensure most offers are valid all the time, excluding public holidays.

    Need Help? Contact Us

    For questions about becoming a member or general inquiries email support@supperclubme.com

    For help with bookings, email reservations@supperclubme.com

    Can I cancel my membership?

    If you would like your membership cancelled, please let us know.  However, the membership fee is non refundable.  Alternatively, please reach out to our booking team for assistance or suggesstions with upcoming bookings.

    Drop Us a Line

    Don’t be shy. Let us know if you have any questions!